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Terms & Conditions

Mr Carpets  Terms and Conditions

 

Your Order

By placing an order with us, you’re accepting these Terms, as well as our Privacy Policy and the Terms of Use of this website.

When you place your online order you are inviting us to enter into a contract with you to supply the goods you have selected at the price indicated on the website and in your order form. When we receive your order we will send you an acknowledgement by email within 48 hours to the address you have supplied to confirm receipt, your order will then be processed by our Sales Team. If you have a valid discount voucher to redeem please enter the relevant code in the box when you proceed to checkout and the discount will be deducted.

We may list availability information for goods sold by us on the Website, including throughout the order process but cannot guarantee the availability of goods listed on the website.

Acknowledgement of your order is not a guarantee by us of the availability of the goods.

If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our Customer Services Team on 0800 772 0546 or via email to sales@mrcarpetsdirect.co.uk to cancel the order or correct the details.

We do our utmost to ensure that all our web prices and descriptions are accurate and up to date but on rare occasions it is possible that errors may occur. Our sales team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within seven days, we will cancel the order and issue a refund of your payment. 

Delivery

Estimated delivery and/or installation dates are given in good faith but are not guaranteed times and should not be relied upon as such If the expected delivery time is likely to, or does, exceed 30 days you will be able to cancel your order if you wish and receive a full refund.

Please check that the goods you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts, please contact us immediately.

Payment

Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information

 

Our Pricing

Clear Pricing

At Mr Carpets Direct we want our customers to have confidence that they are getting the very best value on all our flooring. That's why we constantly check our prices against our competitors to ensure our prices are competitively low.

 

Fitting (Floorcoverings)

We have our own team of dedicated carpet fitters but at times we may use independent self-employed floorcoverings installers and can arrange for one of these to deliver and/or fit your purchase under a separate agreement between you and them. We regularly assess the quality of work undertaken by our recommended floorcoverings installers and ensure they have the necessary credentials to represent Mr Carpets Direct. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Delivery and fitting is chargeable. These charges may be payable to the company or the contractor and are quoted for the goods shown on the order only. If you require additional fitting services, for example; uplift and dispose of old floorcovering, floor screed, carpet edge whipping etc., these can be agreed with the store and/or fitter in advance and quoted for separately on your order.

Doors may need to be trimmed to allow clearance. This is not part of the standard fitting charge unless agreed in advance. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging.

We expect our recommended floorcoverings installers to cover the cost of travel up to a 30 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests i.e. ferry crossings. These charges may be payable to the company or the contractor.

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Products

We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. We supply samples of our carpets, vinyl’s and laminates to assist with colour matching and most of our products can be seen at your nearest branch.

Size

We quote the nominal sizes for the products we sell. These sizes are approximate and small variations may occur.

We offer a free home measuring and estimating service within a 30 mile round trip from the store to ensure you have the correct quantity and type of floor covering. If you do not use this service then you are responsible for ensuring that the quantity of any floorcoverings ordered is sufficient for your room. If your room is close to the nominal width of the carpet, please allow extra in case a join is required.

Carpets

The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.

All carpets are cut at 10cm intervals with a minimum order length of 150cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655

During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.

Vinyl

All vinyl’s are cut at 10cm intervals with a minimum order length of 150cm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard 3655. If your room is close to the nominal width of the vinyl, please allow extra material.

Laminate Flooring

Laminate flooring will be affected by moisture. Follow the suppliers fitting and maintenance instructions carefully to prevent swelling of the joints or other moisture-related problems.

Product Guarantees

We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees. 

 

After Sales Service

If you require any help after you have made your purchase, please contact us.

If you have made your purchase;

At a shop; please contact the shop directly or call our Customer Service Team on 0800 772 0546 Online; please log in to your account, go to My Enquiries, New Enquiry, or call our Customer Service Team on 0800 772 0546 or email to sales@mrcarpetsdirect.co.uk

 

Cancellations and Returns

By purchasing over the internet or by telephone you are entering into a “Distance Contract”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to 14 days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, 14 days after the date of the last delivery of your order.

This right does not apply to products that are made to your specifications. This includes floor coverings which have been cut from a roll to your specific order size. In respect of any sealed mattress, mattress protector, pillow or bedding, these have been sealed to both protect the goods and for health and hygiene reasons. Consequently, if they are unsealed after delivery then your right to cancel and return the goods lapses. You are under a duty to take reasonable care of the goods until the end of any cooling off period.

If your order has not been delivered and you wish to cancel your order Online; please log in to your account, go to My Orders and select the Cancel option, alternatively you can call our Customer Service Team on 0800 772 0546 or email to sales@mrcarpetsdirect.co.uk.

If your order has not been cut to your specification, we will accept a cancellation and refund your money. If, however, the product has been cut to your specifications we will accept cancellation and deduct 40% of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to proceed to cancel the order. When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered.

If not you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Online; please log in to your account, go to My Enquiries, New Enquiry, or call our Customer Service Team on 0800 772 0546 or email to sales@mrcarpetsdirect.co.uk within 14 days of delivery.

If you cancel your order and wish to return the products in accordance with your statutory right to cancel, it is your responsibility to arrange delivery of the carpet back to us.

Any refund of the purchase price in respect of returns, will be made after deducting the applicable charges. After this statutory fourteen days ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body

Privacy and Data Protection

Mr Carpets Direct takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the legal provisions of the Data Protection Act 1998. More details regarding use of data can be found in our Privacy Policy

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